REGISTRATION AND SUBSCRIPTION FAQs
Do I still need to purchase a new LoadXtreme Kit in case my SIM card or phone gets lost?
I used a different mobile phone when I registered for LoadXtreme, can I re-register my own phone for my LoadXtreme Subscription Program?
Is my subscription fully transferable or inheritable?
Can I have multiple Subscription Programs under my name?
What is PIK?
Where do I get my PIK?
Your PIK shall be provided to you by the LoadXtreme SMS registration system during your subscription registration process.I forgot my PIK. How do I retrieve it?
You need to call the LoadXtreme Customer Service department. Your PIK shall be sent to your mobile number registered in our system. Please note that a service charge may be applied to this type of request.Can I change my PIK?
Yes, you may, and we encourage you to do so from time to time to ensure that your PIK’s confidentiality is not compromised. Please refer to Changing your PIK section of the LoadXtreme Subscription Program Guide.Can I use other mobile phones to request changes in my account information?
Can a TechnoUser refer another TechnoUser?
LX LOADS/LOADWALLET FAQs
What are LX Loads?
How do I dispense brand-specific prepaid loads to my customers?
I received a successful loading notification from the system but my customer did not receive the Prepaid Product (PIN-Based, OTA, Insurance). What should I do?
My customer received an error when loading the PIN I dispensed, what should I do?
- Check the balance of your customer. The PIN may have been loaded already by the same customer.
- Make sure the product requested matches the service provider.
- Check the manner how the PIN is being loaded by the customer.
- Double check the PIN forwarded by the system (There might be an error in copying).
- Check for possibility of the PIN being loaded by other persons other than your customers by asking the customer if they have forwarded the PIN to other users.
Loading sometimes take too long. Why does this happen?
How do I replenish my LX load wallet?
I have already deposited/transferred payments to VMobile’s bank accounts, but I have not receive my load yet. What should I do?
What do I do if a LoadXtreme accredited establishment doesn’t recognize or accept my subscription ID card?
SMS COMMANDS
Note: Do not include '<' or '>' when sending your SMS commandsTO REGISTER:
Step 1
LX REG <ID Number> <SAC> <Birthdate> <Telco> <Full Name>
Ex. LX REG 5412345678 1812345678 08-05-1973 SUN JUAN DELA CRUZ
Allowed Telco Codes: SMART, TNT, GLOBE, TM, SUN, and RED
Step 2
LX CHGADDR <ID Number> <PIK> <Complete Address>
Ex. LX CHGADDR 5412345678 123456 1906 Galleria Corporate Ctr. EDSA cor
Ortigas Ave., Quezon City
TO MANAGE ACCOUNT:
Change PIK
LX CHGPIK <ID Number> <Current PIK> <New PIK>
Ex. LX CHGPIK 5412345678 123456 654321
Check Load Wallet Balance
LX BAL <ID Number> <PIK>
Ex. LX BAL 5412345678 123456
Change Registered Cellphone Number
LX NEWCEL <ID Number> <PIK> <New Cellphone#>
Ex. LX NEWCEL 5412345678 123456 09196543210
TO SIGN-UP TechnoUsers (Technopreneur Command ONLY - 54 series)
LX IREG TechnopreneurID/PIK/Cellphone#/Telco Code*/Full name/Birthdate/Address
Ex. LX IREG 5412345678/123456/09199876541/smart/Jose R.
Potenciano/08-07-1973/Cuatro de Julio, Galas, Quezon City
Note: iREG command is not available to Fast Track Package (FTP) Technopreneurs..
TO SIGN-UP TechnoUsers (TechnoUser command ONLY)
LX TAP TechnoUser ID/PIK/NewRetailerCellphone#/Telco Code*/Full name/Birthdate/Address
Ex. LX TAP 5812345678/123456/09199876541/tnt/Weng Peralta/08-07-1973
/Cuatro de Julio, Galas, Quezon City
* Acceptable Telco codes are SMART, TNT, RED, GLOBE, TM and SUN only.
TO SELL LOADS:
Over-the-Air Electronic Loads (OTA)
LX LOAD <ID Number> <PIK> <Product Code> <Customer Cellphone#>
EX. LX LOAD 54012345678 112233 S30X 09201234567
Variable Denomination OTA (Pa-piso-pisong dagdag)
Available for Globe and TM Subscribers only
Denomination ranges only from 20 to 150 pesos
WSR rate is 9.89% of Product Denomination
LX OTA <ID Number>/<PIK>/<TELCO>/<Amount>/<Customer Cellphone#>
Ex. LX OTA 54012345678/112233/GLOBE/26/09172042410
Electronic PINs (Card-based prepaid load products)
LX LOAD <ID Number> <PIK> <Product Code> <Customer Cellphone#>
Ex. LX LOAD 54012345678 112233 LEVELUP100 09229224545
for Electronic PIN (e-PIN)
RESENDING LOADS:
Available only for e-PIN productsLX RESEND <ID Number> <PIK> <Product Code> <e-PIN Serial Number>
EX. LX RESEND 54012345678 112233 S300 87654321
RELOAD (loadwallet replenishment notification):
LX RELOAD <ID>/<PIK>/<Amount Deposited>/<Bank>/<Branch>/<Branch Code>/<Account Number>/ <Date>/<Time>
EX. LX RELOAD 54012345678/112233/ 2500/BDO/ADB Ave//464/007-261-50338-3/05-07-2008/11:30:12
LX RELOAD <ID>/<PIK>/<Amount Deposited>/<Smart Money Card No. or GCash No.>/<Ref. or Trace No.>/ <Date>/<Time>
EX. LX RELOAD 54012345678/112233/ 2500/SMC 1234567890123456/987654321/05-07-2008/11:30:12
TRANSFER COMMAND (Dealer ONLY command)
LX TRANSFER <Dealer ID> <PIK> LXLOAD <Amount> <Retailer ID #> <Retailer Cell Phone Number>Ex,. LX TRANSFER 5412345678 112233 LXLOAD 2500 6212345678 09172042410
TEXTCARE command:
Members may send the following SMS command format for TextCare support:ID number<space>message...
send to any of the following:
0921-2122191 (Smart)
0927-8538041 (Globe)
0923-6036631 (Sun)
DEALER FAQs
As a Dealer, how do I 'sign-up Retailers?
To sign-up Retailers, use the following SMS command or click here to refer to SMS FAQs.LX iREG DealerID/PIK/Cellphone#/Telco Code/Full name/Birthdate/Address
Ex. LX iREG 5412345678/123456/09199876541/smart/Jose R.
Potenciano/08-07-1973/Cuatro de Julio, Galas, Quezon City
What is GRO?
GRO stands for Guaranteed Retail Override. GROs are commissions credited to your account as load wallet each time your Retailers sell loads. However, crediting of GRO is subject to certain qualification requirements.Are there requirements to earn my GRO?
Dealers are required to replenish a minimum of One Thousand (1,000) LoadWallet credits every calendar month to earn the GRO.What happens to my GRO if I fail to meet the requirements?
Should a Dealer fails to comply with the monthly requirement, the Dealer account shall temporarily stop earning GRO until the requirement is made within that month. If the Dealer still fails to meet the requirement up to thenext calendar month, all GRO which was temporarily withheld shall be permanently forfeited.
MyLX and XBIZ FAQs
What are the different SMS commands to access MyLX information?
For Business Center activationMYLX ACTIVATE UID/PIK/SPONSOR_ID/PLACEMENT_ID/POS
UID means your 10-digit Loadxtreme ID
PIK means your LX Personal Identification Key
SPONSOR_ID is the 10-digit ID of your Sponsor
PLACEMENT_ID is the 10-digit ID of your network structure placement
POS means the placement position which is either A or B
Example:
MYLX ACTIVATE 09171234567/123456/54065498712/54065498712/A
Note: A confirmation SMS message will be sent to you upon receipt of CORRECT command:
Your LX Gateway: 09171234567. Activation successful. Don’t forget to register your PPSC (Product Pack Sales Code).
Activation Code Registration (PPSC)
MYLX PPSC UID/PIK/PPSCUID means your 10-digit Loadxtreme ID
PIK means your LX Personal Identification Key
PPSC means Product Pack Sales Code which is a 16-digit code found at the back of your LX registration card
Example:
MYLX PPSC 5412345678/123456/3216549870123456
*You will receive this message:
Your LX Gateway: 09175522616. MYLX: You have successfully activated your Product Pack Sales Code
Balance Inquiry
MYLX INQBAL UID/PIKUID means your 10-digit Loadxtreme ID
PIK means your LX Personal Identification Key
PPSC means Product Pack Sales Code which is a 16-digit code found at the back of your LX registration card
Example:
MYLX INQBAL 5412345678/123456
Reply :
5412345678 mylx available balance : P2,000.00, mylx cumulative earnings :
P4,000.00, XBIZ available balance : P864.64, XBIZ cumulative earnings :
P864.64
Note :
INQBAL command is subect to 2.00 SMS charge. In case the account has insufficient balance, no system reply will be sent.
Points Inquiry
MYLX INQBAL UID/PIKExample:
MYLX INQPOINTS 5412345678/123456
Sample Reply :
Team A : 0 GSP, Team B : 800 GSP, Cumulative GSRL (1-8) : 482,000, RANK :
ACE
Note :
INQPOINTS command is subect to 2.00 SMS fee. In case the account has insufficient balance, no system reply will be sent.
MYLX Encashment Request
MYLX ENCASH UID/PIK/AMOUNT/REQUEST_TYPE/DESTINATIONUID means your 10-digit Loadxtreme ID
PIK means your LX Personal Identification Key
AMOUNT should be minimum of 1000 (no comma)
REQUEST_TYPE is currently set at CHECK
DESTINATION should be any authorized check pickup center. Currently PALAWAN or MANILA only.
Example:
MYLX ENCASH 5412345678/123456/1000/CHECK/MANILA
Sample Reply :
Successfully sent a request for encashment.Your check will be available on Fri.(--/--/2009)3:00pm Your Refnum is 565-xxxxx, pls keep this for future reference.
Conversion of earnings to LX loadwallet
MYLX CONVERT UID/PIK/AMOUNTExample:
MYLX CONVERT 5412345678/123456/1000
Sample Reply :
Your LX Gateway: 09175522618. Request sent for conversion of P1,000.00 from MyLX 5408033888 to LX Loads.. RefNum:00000910
For XTREME BUSINESS (TAP)
BALANCE INQUIRY
XBIZ INQBAL UID/PIKExample:
XBIZ INQBAL 5412345678/123456
Sample Reply :
Your LX Gateway: 09175522618. 5408033888 Available Bal. is P1000.00
XBIZ Encashment Request
XBIZ ENCASH UID/PIK/AMOUNT/REQUEST_TYPE/DESTINATIONUID means your 10-digit Loadxtreme ID
PIK means your LX Personal Identification Key
AMOUNT should be minimum of 1000 (no comma)
REQUEST_TYPE is currently set at CHECK
DESTINATION should be any authorized check pickup center. Currently PALAWAN or MANILA only.
Example:
XBIZ ENCASH 5412345678/123456/1000/CHECK/MANILA
Sample Reply :
Successfully sent a request for encashment.Your check will be available on Fri.(--/--/2009)3:00pm Your Refnum is 565-xxxxx, pls keep this for future reference.
Conversion of earnings to LX loadwallet
XBIZ CONVERT UID/PIK/AMOUNTExample:
MYLX CONVERT 5412345678/123456/1000
Sample Reply :
Your LX Gateway: 09175522618. Request sent for conversion of P1,000.00 from ID 5408033888 to LX Loads. RefNum:00000910
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